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Refund And Cancellation

Last updated: 01/12/2023

1. Refund Policy

1.1 Returns and Refunds:

At Brothers Grocery, we strive to provide you with the freshest and highest-quality groceries. If, for any reason, you are dissatisfied with your purchase, please contact our customer service team at within 7 days of receiving your order, and this may vary based on the expiry date of the product and will be notified to customer.

1.2 Eligibility for Refund:

To be eligible for a refund, the following conditions must be met:

  • Damaged or Defective Products: If you receive a damaged or defective product, please provide clear photos of the product, packaging, and a brief description of the issue.
  • Incorrect Item Received: In the case of receiving an incorrect item, please notify us immediately, providing details of the item received and the item ordered.
  • Quality Concerns: If you believe the product does not meet the expected quality standards, please share your concerns along with relevant details.

1.3 Exclusions:

Refunds will not be issued for the following:

  • Products with expired dates due to customer negligence.
  • Incorrect storage or mishandling of perishable items.

1.4 Refund Process:

Once your request is received and approved, we will initiate a refund to your original method of payment. Please allow a reasonable time for processing.

2. Cancellation Policy

2.1 Order Cancellation:

Orders can be canceled within 24 hours of placement. Cancellation requests beyond this time frame may not be accepted.

2.2 Cancellation of Perishable Items:

For items with approaching expiry dates, cancellation requests may be subject to a review based on the remaining shelf life of the product. We encourage customers to check product details, including expiration dates, before placing an order.

2.3 How to Cancel an Order:

To cancel an order, please contact our customer service team at with your order number and reason for cancellation.

3. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at We are here to assist you.

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