Refund And Cancellation

Last updated: 01/12/2023

1. Refund Policy

1.1 Returns and Refunds:

At Brothers Grocery, we strive to provide you with the freshest and highest-quality groceries. If, for any reason, you are dissatisfied with your purchase, please contact our customer service team at cc@brothersgrocery.co.uk within 7 days of receiving your order, and this may vary based on the expiry date of the product and will be notified to customer.

1.2 Eligibility for Refund:

To be eligible for a refund, the following conditions must be met:

  • Damaged or Defective Products: If you receive a damaged or defective product, please provide clear photos of the product, packaging, and a brief description of the issue.
  • Incorrect Item Received: In the case of receiving an incorrect item, please notify us immediately, providing details of the item received and the item ordered.
  • Quality Concerns: If you believe the product does not meet the expected quality standards, please share your concerns along with relevant details.

1.3 Exclusions:

Refunds will not be issued for the following:

  • Products with expired dates due to customer negligence.
  • Incorrect storage or mishandling of perishable items.

1.4 Refund Process:

Once your request is received and approved, we will initiate a refund to your original method of payment. Please allow a reasonable time for processing.

2. Cancellation Policy

2.1 Order Cancellation:

Orders can be canceled within 24 hours of placement. Cancellation requests beyond this time frame may not be accepted.

2.2 Cancellation of Perishable Items:

For items with approaching expiry dates, cancellation requests may be subject to a review based on the remaining shelf life of the product. We encourage customers to check product details, including expiration dates, before placing an order.

2.3 How to Cancel an Order:

To cancel an order, please contact our customer service team at cc@brothersgrocery.co.uk with your order number and reason for cancellation.

3. Contact Us

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at cc@brothersgrocery.co.uk. We are here to assist you.

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